Return & Refunds
We hope you love everything you buy from us, but we understand that occasionally you need to return items. You can return an item for any reason. It does not matter if you’ve just changed your mind or you incorrectly purchased the wrong size. If you want to return items to us, please remember they should be in their original condition at the time of return withing 30 (calendar) days from when you received your delivery.
You will need to have the order number to hand. You will need to send us an email, informing us about your return and we will provide you with the return to sender instructions. Once we respond your email, you have another 14 days to return the goods. You will need to cover the cost of return postage, unless you can prove the item was faulty.
We suggest keeping a proof of postage and for added reassurance you should consider a recorded delivery service for higher value items. This will help us track the item on its way back to us and process the refund without delays. We will refund your account once we receive the item in its original unused condition with undamaged packaging.
We aim to refund you within 14 days of receiving the item back. The way you originally paid for the order will determine how you’re refunded.
Last updated November 2019